Down to earth employment law specialists,
dedicated to achieving the best solutions for you
“Praised for the ability to ‘go the extra mile’ for clients which includes employers and senior executives”
Legal 500 2016
Get in touch
t: 02920 599993
m: 07977 545480
Refreshing Law Limited
2 Grange Close
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We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your work.
We are governed by a Code of Conduct set by The Solicitors Regulation Authority. They can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint (and you are a charity, trust or individual as opposed to a Company)
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint and no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Refreshing Law Limited is a company registered in England & Wales under company number 08567482, registered office 2 Grange Close, Wenvoe CF56AT. The sole director is Anna Denton-Jones. We are authorized and regulated by the Solicitors Regulation Authority under firm number 598586. VAT number GB164436407.