What our clients have to say
Read recent feedback from our clients
“I highly recommend Lousha. She’s extremely knowledgeable and was clear and practical throughout. She made herself available when things were stressful and went above and beyond to support me. She’s professional but also down to earth and easy to speak to — I genuinely felt it was a safe place during a difficult time.”
Employee Case
“I had the pleasure of being expertly guided by Lousha at Refreshing Law, who handled my Settlement Agreement with clarity and professionalism. Her depth of knowledge, practical advice and thoughtful approach to costs made the process feel straightforward and reassuring. I would highly recommend Lousha for her integrity, assurance and professionalism.”
Employee Case
“I highly recommend Lousha for anyone dealing with any employment issues. She is a true subject matter expert who remains thorough and responsive, no matter how complex the details. What I appreciated most was her communication; she was always timely with her answers, ensuring I never felt left in the dark.”
Employee Case
“I worked with Lousha during a redundancy consultation and couldn’t have asked for better support. She was friendly, clear, and really helped me understand my rights at every step. What stood out most was how approachable and responsive she was. No question felt too small, and her advice was always practical and easy to follow.”
Employee Case
“From the outset, Lousha made us feel comfortable and well supported. Her communication was clear, timely, and reassuring throughout, with everything explained carefully and in a way that was easy to understand. I would confidently and happily recommend Lousha to those looking for professional, knowledgeable, and approachable legal advice.”
James Scanlon, Company Director
“Kate takes the time to explain complex issues in a digestible way. She was always responsive and calm when handling a difficult tribunal for us.”
Welsh Charity
“In particular, the opportunity to discuss and get advice on issues as they arise has delivered great value by getting things right first time and avoiding costly mistakes.”
David Matthews, Managing Director
“Lousha is highly regarded for her personable and professional approach and her unrivalled people skills.”
Alison Love, Mediator & Conflict Coach
“Refreshing Law is aptly named and Lousha breathes her own fresh approach into her advice. She has helped me navigate a number of diverse and tricky employment issues within our organisation with immense skill and extraordinary dedication. She listens carefully and bases her advice not just on the letter of the law but with careful regard for the individuals involved.
Her incisive and succinct vision results not only in a high success rate but invariably her fee is a pleasant surprise!
And it’s hard not to love someone who eats a Curly-Wurly for lunch.”
Employer Case
“Lousha provides all of our employment law support for Clean Sweep, and her expertise has been invaluable to our business.
Her support during a particularly complex TUPE process was outstanding. We were dealing with a very difficult outgoing provider who was reluctant to hand over the contract and attempted to intimidate us using complex legal language and challenges. Lousha handled the situation with absolute professionalism — clear, firm, and highly knowledgeable — ensuring that everything was managed correctly and lawfully while giving us the confidence to stand our ground.
She has an exceptional ability to translate complex employment law into clear, practical advice, which made a very stressful process manageable and reassuring. I would not hesitate to recommend Lousha to any business requiring employment law support, particularly where TUPE or sensitive contractual matters are involved.”
Employer Case